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IVR facility launched for PPF, NSC, other small savings schemes: How you can avail it

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IVR facility launched for PPF, NSC, other small savings schemes: How you can avail it

Post office savings account customers can now use an IVR facility on their phones to avail services like interest earned on their small savings investments, block ATM cards, issue new cards, get information on various postal savings products etc. The Department of Posts announced the launch of its ‘Interactive Voice Response (IVR)’ facility for customers via a circular issued on October 12, 2021.

According to the circular, customers of small savings schemes like PPF, NSC etc. can avail the IVR facilities by calling through their registered mobile number at India Post’s toll-free number 18002666868.

Post office savings bank customers can use these facilities through the IVR options:

Press 1 for Hindi
Press 2 for English
Press 5 for account balance inquiry (all schemes)

  • (Enter account number followed by #)

Press 6 for blocking of ATM card

  • Press 1 using Card Number
  • Press 2 using Account Number
  • Press 3 using Customer ID (CIF No)

Press 7 for other Services


Press 2 for India Post Banking Services (POSB)
Press 1 for inquiries or transactions on your savings account (SB/PPF/SSA)
(Enter account number followed by #)

  • Press 1 to know the status of cheque issued on your account
  • Press 2 to know the details of last four transaction on your account.
  • Press 3 to know the details of specific transaction of your account.
  • Press 4 to know the interest earned and paid or tax deducted on your account
  • Press 5 to stop payment of cheque of your account.
  • Press # to repeat options
  • Press * to go to previous menu

Press 2 for inquiries on transactions on your term deposit account (TD/RD/SCSS/MIS/KVP/NSC) (enter account number followed by #)

Press 3 for ATM related requests

  • Press 1 for ATM card pin change.
  • Press 2 to issue a new ATM card
  • Press # to repeat options
  • Press * to go to the previous menu

Press 4 for more information on postal savings products

  • Press 1 for new account and scheme
  • Press 2 for debit or ATM card details
  • Press 3 for the rate of interest and service charge
  • Press 4 for third party products
  • Press # to repeat options
  • Press * to go to the previous menu

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